Payment:
Cheques should be in GBP and made payable to Abby Hook. Your order will be dispatched once the cheque has cleared and that you have been notified that your order has been accepted.

Credit/debit card and paypal
Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.

Delivery
We normally deliver by Royal Mail and we endeavour to have the goods arrive within 5 days of order confirmation, but please allow a maximum of 14 days for delivery.

Please note that if you choose the UK Royal Mail First class postage option, that the goods are sent uninsured at your risk. If you would like the goods to be insured and therefore any loss covered, select the UK first class recorded delivery option. 

We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.

Orders placed may be subject to import duties and taxes. These may be levied once the goods reach your country. It is a legal requirement that we declare the full value of the goods (excluding delivery charges) on all parcels to be delivered outside the EU. For further details of customs charges please consult your own customs authorities. We have no control over these charges and cannot predict what they will be. We are unable to reimburse any customs costs incurred.

Tutorials are e-mailed in a PDF file within 24 hours of payment, to the address in the payment. Please do not distribute, lend or copy. D o not mass produce. Please always give credit to the designer.
Copyrights 2008 Abby Hook

Use Of Tutorials
You can use Abby Hook’s tutorials to learn new techniques.

You can use Abby Hook’s tutorials to make items to sell, as long as they are made by you (the customer). Do not use hired help or mass produce the designs. Please give credit for the design and lesson, either by stating ‘made using a tutorial by Abby Hook’ or if you have changed the design stating ‘inspired by a tutorial by Abby Hook’ or similar.

You can download and print one copy for your own personal use.

You can create new designs using the techniques learnt from Abby Hook’s tutorials.

You cannot duplicate, distribute or use these texts & images to teach or to lend to friends without Abby Hook’s written permission.

You cannot teach these tutorials in live classes without Abby Hook’s written permission (if you want to do this, please contact me to discuss)

You cannot teach these tutorials online, even if you create these tutorials using your own text and images.

 If you have any further questions regarding Abby Hook’s tutorial polices please send me a message.

Cancellation/refunds
Tutorials are not refundable due to the nature of the product. However if you are having any difficulties at all please feel free to contact me and I will be happy to help in any way I can.

You may cancel your Jewellery order for any reason up to 14 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation should be sent to abbyjewellery@googlemail.com - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).

Customer service
Our customer services email is abbyjewellery@googlemail.com - we shall endeavour to respond promptly and at the latest within 3 days